iPowerWeb uses the vDeck control panel which is the same as used by Startlogic. Previously, they provided CPanel 5 as a web site manager to their customers and their old customers are still using this control panel. However when their client base increased to more than 230,000, iPowerweb decided to abandon the use of CPanel 5 and developed their own control panel vDeck.

VDeck is simple to use as compared to the control panels and it is also the most functional and versatile web site managers on the Internet today. The panel is jampacked with tutorials, walk-thrus and a help center thus allowing you to manage every aspect of your web site. If you want to build a web site or install CGI, PHP or Java scripts, vDeck control panel is the simplest and the most comprehensive one to do this. The panel is very user-friendly and the entire procedure of configuring and organizing a web site is remarkably simple. Using their own control panel also allows iPowerweb to fix bugs or enhance functionality on their own without the need to contact the third party software developers.

iPowerWeb offers Linux Hosting, Windows Hosting and Dedicated Server Hosting.

Business Pro is iPowerWeb's most popular package and is available for only $7.95 a month. The plan includes 10 GB of disk space, 250 GB of bandwidth, 2500 POP3 e-mail accounts, SSL, CGI-BIN, MySQL, unlimited e-mail forwarding and lots of other features. A full-year payment also entitles you to a free domain. The Business Pro also includes scripts, free software, power plug-ins, ecommerce features, free marketing and promotion.

For ASP.NET developers, iPowerWeb offers Windows Pro plan which includes 10 GB of disk space, 50 GB of bandwidth, 500 e-mails, and almost all of the features of the Business Pro plan. The features versus cost analysis reveals that EasyCGI offers a better Windows hosting plan than iPowerWeb. This is because despite the fact that it comes with 4 GB less space, it offers a huge 1000 GB (1 TB) bandwidth and 50 MySQL databases for only $7.96/month.

iPowerweb provides several support options including a detailed knowledgebase with answers to commonly asked questions, online interactive flash tutorials for getting started with your new iPowerweb account and e-mail support. The knowledgebase section has been effectively categorized by product, category, keywords or phrases for easy access to the information sought. Their knowledgebase is so huge because they have been in business for quite some time and have been asked the same questions over and over again. As far as e-mail support is concerned, their tracking system is very impressive and responses to e-mails are generally fast. One can login to check the status of the question or update the question after submission of inquiry.

iPowerWeb also provides toll-free support for customers in the U.S. and Canada. Their response time is typically 24-48 hours. However, at times the support staff ignores certain inquiries because of the huge number of daily requests. Recently, iPowerweb has also added live chat as a support option which is expected to speed up resolving issues.