HostRocket was launched in 1999 and is a multimillion dollar company based in New York. Today, the company has flourished to the point that more than 50,000 domains are hosted on its shared web hosting platform. Moreover, the reviewed host is much more than a cheap hosting company as the arena of its services encompasses e-commerce hosting, dedicated server hosting, co-location hosting as well as custom application hosting. They have been highly successful in not only satisfying the demands of their customers but often exceeding their expectations by concentrating on a high level of service coupled with low-cost. The company has already grabbed a big share of the hosting market and is predicted by many to be the leader in managed hosting in the near future.
The most important goal at HostRocket is reaching new heights of customer satisfaction. Their potential customers are sure to meet sales personnel who will guide them to know their hosting requirements, as well as try to cut down their hosting costs with their highly detailed billing services. Furthermore, they have a team of expert support veterans for their existing customers to help them grasp the know-how of web hosting along with answering their questions and queries. To add to this, there is a whole dedicated team ranging from network engineers to business analysts who make sure the business operations run as smooth as possible. Each and every single team member at the company tries to make their customer's experience with them the best they can have.
The company has experienced exponential growth since it was launched in 1999. Without using lots of external monetary resources or bank financing, the company has continued to stay debt-free while continuing to expand rapidly. Because of being absolutely free from financial threats as well as attaining the highest levels of profitability, the company is now in a very secure position and their customers can rest assured they will continue to serve them for many years to come. Often, a poor web hosting choice can lead to a customer hosting his website with a company that is partially or totally owned by investors who want to make as much profit as possible. Contrary to this, their customers stay free of all these worries because of the highly talented team which continues to interact with them each day.
HostRocket operates its business from New York's Tech Valley where its headquarters are located, which is undoubtedly one of the country's leading high-tech regions. More than 1000 major technological organizations are centered around the Tech Valley and have a total yearly payroll exceeding $2 billion. The Tech Valley has been referred to as a highly reliable place for doing business in the USA by leading journals such as Forbes and Sperling. On top of this, the Tech Valley is highly renowned to be the center of skillful workers in the US and has also been observed to be a lot less prone to natural disasters. All of the above-mentioned factors point to the fact that the location chosen by the company to be the center of its business is a highly secure one and gives it a clear-cut edge over its competitors and is obviously a source of much comfort for their potential customers.
Disclaimer: The editorial review of HostRocket may not be reflective of its current ranking on WHL. The quality of the host may have improved or deteriorated since it was reviewed. To find out the latest user ratings and reviews, please read HostRocket user ratings and reviews.
Website Administration - Control Panel
HostRocket control panel is a modified version of CPanel which is the same as used by many other web hosting companies. Their control panel features about 35 different functions which are quickly accessible. These functions include file management, e-mail management, disk usage, forums, web statistics, additional domain management, search engine submission, system security and a host of many other options.
Webalizer (a common application used by many Web hosts) runs in parallel with the web site statistics function. It gives a clear image about your web site stats. You can find out exactly where your site visitors are coming from (including country name), the OSs and browsers being used by those visitors, their landing and exiting pages on your web site with tracking on a daily/hourly basis.
The company offers a wide range of hosting packages including Shared Linux Hosting, Dedicated Hosting and Reseller Hosting. Starter plans for each hosting type are as follows.
HostRocket offers a single shared Linux Hosting package whose features are listed below.
HostRocket's Dedicated Hosting packages include AMD Servers and intel Bargain Basement.
HostRocket's Reseller Hosting plans include ORBIT 1, ORBIT 2 and ORBIT 3.
Features vs. Cost Analysis
HostRocket's shared linux hosting package gives you a huge 1000 GB of disk space and unlimited data transfer for $6.99/month if you sign up for 1 year and only $4.99/month if you sign up for a 3 year contract. Their unlimited bandwidth offer is very compelling because it makes sure that you never have to switch to some other web host because your traffic requirement is not being satisfied by the bandwidth.
The package is also backed by a 30 days moneyback guarantee, has an easy-to-use control panel, unlimited e-mail accounts and a huge preinstalled script library. The package also offers a free domain name, unlimited free subdomains, unlimited FTP accounts and anonymous FTP access.
Customer Support Channels
HostRocket has all the support channels customers need in order to communicate with a web hosting provider of good standing. The only limitation they seem to have is in the e-mail support they offer. The e-mail support is a bit slow and is somewhat a hurdle for the company's growth because it leaves a bad impression of their business.
The company is presently focusing on other areas of support including live chat and a community forum. Their community forum has already started to gain popularity because of being able to address most of the general and technical issues. However, the live chat support option may not be that good because it tends to solve the problems of prospective clients.
Speed & Reliability
The company's reliability is manifested by the fact that they utilize Cisco Routers and Switches which reduce the downtime to zero should a hardware fault occur. They're also capable of offering DOS and DDOS protection by making use of redundant firewalls. Furthermore, full diesel generator backup and UPS Battery backup enhance the reliability of both servers and data. As regards speed, your web site will load with the minimum possible delay because of HosRocket's OC-12 loops through TW Telecom.
HostRocket is a very professional web hosting service with a wide range of plans to satisfy everyone's needs. Their support system is the best we have seen so far. They reply to support-tickets and emails quickly and their technical staff is experienced enough to handle a broad spectrum of topics from beginner to advanced. They have created an entire site dedicated solely to supporting their customers. A toll-free telephone number gives an even greater opportunity to potential customers to get their questions answered. A live chat feature is also available on their web site where you can talk to a sales representative live for any suggestions regarding the best plan for your site. Sign up today!
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