HostGator is a debt-free privately owned company which came into being in the year 2002 and has since been highly profitable. Today, they provide shared and reseller hosting solutions to more than 200,000 websites across the globe and are hence considered a major player within the web hosting industry. They are also the leaders in the reseller hosting business in that their servers, network and support to date have been used by more than 10,000 resellers to start a thriving web hosting business.

The feature set offered by HostGator is without doubt one of the most comprehensive within the industry and their slogan "We Eat up the Competition" comes true to this fact as a number of other hosting companies have tried to imitate the features of their hosting plans but have failed to do so. The surprising thing is that their website, as opposed to the flashy multimedia websites of other providers, is very simple. The main reason they claim behind this is that they don't want to allure the customer with these petty tactics, but instead focus on delivering what they promise to deliver. They say that it does not waste the precious time of their potential customers and the speed with which their website loads testifies to this fact. Their customer support department has more than 40 personnel dedicated to providing continued support throughout the year by e-mail, telephone and life chat.

 

Disclaimer: The editorial review of HostGator may not be reflective of its current ranking on WHL. The quality of the host may have improved or deteriorated since it was reviewed. To find out the latest user ratings and reviews, please read Hostgator user ratings and reviews.

 

Website Administration - Control Panel

HostGator uses CPanel which is a very common control panel with a user-friendly interface. CPanel features about 35 different functions which are quickly accessible. These functions include file management, e-mail management, disk usage, forums, web statistics, additional domain management, search engine submission, system security and a host of many other options.

Webalizer (a common application used by many Web hosts) runs in parallel with the web site statistics function. It gives a clear image about your web site stats. You can find out exactly where your site visitors are coming from (including country name), the OSs and browsers being used by those visitors, their landing and exiting pages on your web site with tracking on a daily/hourly basis.

 

Packages Offered

The company offers Shared Linux Hosting, Dedicated Hosting and Reseller Hosting packages. Starter plans for each hosting type are listed below.

 

Shared Hosting

HostGator's Shared Hosting plans include Hatchling, Baby and Swamp. Their most popular Baby plan includes the option to host unlimited web sites for a monthly payment of only $9.95 /month.

Hatchling
Disk Space 350 GB
Bandwidth 3000 GB
E-Mail Accounts Unlimited
Control Panel CPanel
Domains Allowed 1
Subdomains Unlimited
FTP Accounts Unlimited
MySQL Databases Unlimited
Uptime Guarantee 99.9%
Money Back Guarantee 45 Days
Purchase Price (1 Year Sign up) $9.95 /month! (monthly @ $9.95 + FREE setup)
Free Setup Yes

 

Dedicated Hosting

HostGator's Dedicated Hosting plans include Basic, Standard, Elite and Pro.

Basic
CPU 2.4 GHz Pentium 4
Hard Disk 80 GB SATA
RAM 1024 MB
Bandwidth 1500 GB
Control Panel Latest cPanel
IP Addresses 5
Managed Yes
Domains Unlimited
Subdomains Unlimited
E-Mail Accounts Unlimited
MySQL Databases Unlimited
FTP Accounts Unlimited
Price $174 /month
Free Setup Yes

 

Reseller Hosting

HostGator's Reseller Hosting plans include Aluminum, Copper, Silver, Gold and Diamond.

Aluminum
Disk Space 24 GB
Bandwidth 250 GB
E-Mail Accounts Unlimited
Control Panel CPanel
Domains Allowed Unlimited
Subdomains Unlimited
FTP Accounts Unlimited
MySQL Databases Unlimited
Private Name Servers Yes
Free Billing system Yes
Free Templates Yes
Uptime Guarantee 99.9%
Money Back Guarantee 45 Days
Purchase Price (No minimum contract) $24.95 /month
Free Setup Yes

 

Features vs. Cost Analysis

The prices of the reviewed host are not the lowest as compared to the other web hosts but they're certainly about average with their shared hosting Hatchling plan starting at $6.95 per month. At this cost you get more value for your money than you would ever ask for, i.e. a generous 350 GB of disk space combined with a huge 3000 GB of bandwidth. You also get unlimited MySQL databases, an unmatched 99.9% uptime guarantee plus all of this backed by a 45-day moneyback guarantee. However the only obvious limitation of this plan is that you can host only one web site with it. This is removed in their Baby Plan priced at $9.95 per month with which you can host unlimited web sites sharing the same space and bandwidth resources. All their plans come loaded with countless features that are seldom offered by other web hosting providers making HostGator undoubtedly "competition eating" as they claim it.

The company specializes in reseller hosting and their reseller plans are very reasonably priced ranging from $24.95 to $99.95 per month. Their Dedicated Server plans are also very attractive with prices ranging from $174 to $374 per month.

 

Customer Support Channels

HostGator has all the essential support channels needed to completely satisfy its potential as well as current customers. They understand what "customer support" means for a highly competitive business like web hosting. They are also aware of the importance of the multiplicity of support channels because different customers have varying needs and one support channel may be sufficient for one customer but not for another. The company offers 24/7/365 phone support, online chat, fax, peer support forums, and a wide variety of CPanel flash movies. A great majority of customers have positive reviews about their support and agree that they are very responsive and helpful, fixing problems pretty easily. Their great customer support system and high quality web hosting services result in a high level of customer satisfaction and retention.

 

Money Back Guarantee

The reviewed company offers a 45-day unconditional money back guarantee stating that if you decide to cancel with them within the 1st 45 days, you will be issued a full refund within 24 hours, no questions asked.

 

Speed & Reliability

HostGator has chosen The Planet to provide its customers with superior network connectivity with minimal required downtime. Choosing them means that your sites will be accessible via a fully meshed and redundant Certified Cisco Network featuring 10 backbone GigE and 2xGigE providers including UUNet, Sprint, Level 3, Global Crossing, Verio, AT&T, Time Warner, Allegiance Telecom, Broadwing and AboveNet.

Keeping in view the superior network facilities and the fact that all web sites are hosted on Dual Xeon Servers and benefit from instant backups with these servers, you can have the total peace of mind regarding security and reliability and can rest assured that you'll benefit from a highly reliable network with very little downtime.

 

Conclusion

The reviewed web host offers great value for your money with its web hosting packages loaded with innumerable features that other hosting companies can only think of. In fact, the company has been able to achieve the position of a top web host in such a short while only because of its commitment to provide top notch reliable services and prompt support. Whether you want your business or personal web site hosted for the 1st time or just want to switch to a better web host, HostGator is definitely the ultimate solution for all your needs. Their network is highly reliable and that's why they are able to guarantee a 99.9% uptime. Their support options are also second to none, including live telephone support, 24 hours a day, 7 days a week. They also offer an unconditional 45-day money back guarantee, so you have nothing to lose. Sign up today!

 


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